Banco Dondé Partners with Incode to Drive Digital Inclusion in Mexico
We’re excited to announce that Incode has partnered with Banco Dondé, a socially-driven financial institution in Mexico with a legacy rooted in education and inclusion.
This collaboration marks a significant step forward in our shared mission to improve access to digital banking through secure and scalable identity verification technology that drives conversion.
About Banco Dondé
Banco Dondé is a banking institution operating in Mexico and regulated by the finance authorities. It is part of the Fundación Dondé, a philanthropic organization with over 106 years of experience supporting children in vulnerable situations through education.
Fundación Dondé operates over 90 educational programs nationwide and has positively impacted more than one million children over the past 30 years.
In 2023, Banco Dondé entered a transformative phase, evolving into a digital and inclusive bank. Leveraging a network of nearly 400 Fundación Dondé branches, Banco Dondé is now positioned to serve over 1.2 million clients annually, bringing modern financial services to underserved communities across Mexico.
As a bank committed to reducing financial inequality and channeling profits into education and social development, Banco Dondé is redefining what it means to be a purpose-driven financial institution.
The Mission: Securely Expand Digital Banking Access
Incode and Banco Dondé have partnered to offer Banco Dondé’s clients a fully digital onboarding experience that enables them to open an account within minutes via their phone, while ensuring that their funds are 100% protected by the IPAB deposit insurance scheme.
Previously, the bank relied on in-person biometric verification via tablets, which limited its ability to offer non-face-to-face account openings for higher-tier accounts (Nivel 4). To move beyond this, the bank needed a technology partner capable of supporting:
- Remote biometric authentication with the highest levels of accuracy.
- Scalability to support rapid customer growth.
- Secure, compliant integration with minimal friction.
Why Incode?
Driven by its social mission, digital transformation strategy, and plans for nationwide expansion, Banco Dondé chose Incode as its trusted partner for its in-house-developed AI-powered technology, industry-leading accuracy, regulatory-compliant scalability, seamless integration, and shared commitment to inclusion.
1. Industry-Leading Accuracy
One of Banco Dondé’s top priorities was security, ensuring robust defense against identity fraud and impersonation. Previously, the bank required the customer’s physical presence to conduct biometric authentication. This limited scalability and excluded many potential users from fully digital onboarding.
“We needed a solution that was secure, highly accurate, and could scale with our vision. Incode met all of those needs and more. With Incode, we’re now able to offer a truly digital onboarding experience that doesn’t sacrifice security. This opens the door to more inclusive, accessible financial services for millions of Mexicans.” — Eduardo Dondé, founder and director general of Banco Dondé
Incode’s in-house-developed AI-driven technology offered the accuracy and reliability needed to meet regulatory standards, while enabling secure remote identity verification. This allowed Banco Dondé to maintain trust and compliance while driving growth, inclusion, and user satisfaction.
Incode’s Proven Performance:
- Recognized as an industry leader, Incode was named a Leader in the Gartner® Magic Quadrant™ for Identity Verification
- Named a Leading Vendor in Liminal’s Link™ Index Report for KYC
- 6% accuracy in detecting genuine users in the NIST FRTE 1:N benchmark
- iBeta Level 2 certified passive liveness detection in just 40 milliseconds, no user input required
- Advanced deepfake detection using multi-modal signals: passive liveness + behavioral + device risk
2. Scalability Without Compromising UX
As Banco Dondé accelerates its digital expansion, it needed a partner that could scale in line with its rapidly growing user base and onboard hundreds of thousands of clients via their phones, quickly, securely, and without service disruptions.
“As part of our customer growth plan, we required a commercial ally that could offer a scalable solution and meet high availability standards. 99.9% uptime was non-negotiable.” — Eduardo Dondé
Incode’s enterprise-grade infrastructure and proven scalability gave Banco Dondé the confidence that its identity workflows would remain stable and yield unmatched results during their nationwide expansion. Additionally, Incode offers global document support, covering more than 4,900 government-issued IDs.
3. Seamless and Secure Integration
Banco Dondé needed a solution that could be integrated quickly into its digital banking architecture without sacrificing security. Regulatory oversight from Mexican financial authorities meant that any vendor needed to meet strict compliance, data handling, and encryption standards.
“We were seeking a secure, highly available solution that could be integrated with agility.” — Eduardo Dondé
Incode’s modular architecture and turnkey setup ensured smooth, flexible integration into existing systems, accelerating deployment without compromising security or compliance. This enabled Banco Dondé to begin serving new customers almost immediately.
4. A Shared Commitment to Inclusion
What also stood out to Banco Dondé was Incode’s alignment with their social mission. Both organizations are committed to increasing access to essential services, whether it’s financial tools or digital identity, for underserved populations.
“Incode wasn’t just a vendor, they understood our values. Together, we’re building a more inclusive financial future.” — Eduardo Dondé
We’re excited to partner with Banco Dondé on their journey to rapidly expand their reach while strengthening security and compliance and making frictionless digital identity a reality for everyone, especially in regions where inclusion can have a transformational impact.
Stay tuned for more updates on our partnership with Banco Dondé.
Learn more about how Incode can help your organization scale securely.