Case management
One hub to review, resolve, and track
Streamline manual reviews, enhance teamwork, and ensure full traceability for audit-ready case management.
Leading enterprises trust Incode for identity verification and fraud prevention
Benefits
Resolve cases faster while staying compliant
Speed up decisions, remove bottlenecks, and strengthen oversight with unified case workflows.
Faster case resolution
Route flagged sessions automatically using business rules to reduce manual triage.
Better team coordination
Assign and organize cases by team, improving collaboration and accountability.
Full compliance & audit trails
Maintain complete traceability with accessible logs, history, and review actions.
Context-rich reviews
Give reviewers everything they need in one place, session data, notes, history, and linked accounts.
Eliminate bottlenecks
Simplify case reviews with a unified system built for speed and clarity.
Features
Purpose-built features for fast, reliable case handling
Designed to improve accuracy and speed with smart escalations, shared visibility, and configurable workflows.
Smart escalation & rule engine
Automatically escalate sessions and trigger reviews using configurable business rules, fraud signals, and risk scores.
Centralized review queue
Give every team a shared queue to view, prioritize, track, and resolve cases in one place.
Comprehensive case view
Access all case context, session history, linked accounts, evidence, and reviewer notes without switching tools.
Flexible case assignment
Assign cases to individuals or teams to streamline workload distribution and ensure focused review.
Full audit trail
Maintain complete traceability with logs, review actions, and decisions preserved for compliance and oversight.
Leading global enterprises choose Incode
Enterprise-grade security and compliance
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Eliminate fraud and drive growth in a single platform
Orchestrate identity verification, compliance, and fraud prevention in one platform designed to grow with your business.
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