How Bitso secures digital finance across Latin America with Incode
Bitso, the leading digital financial services group in Latin America, uses Incode as its identity infrastructure across all of its products and markets in the region. Incode verifies the identity of Bitso's users in Mexico, Argentina, Colombia, and Brazil, strengthening know your customer (KYC) processes while keeping onboarding smooth. With identity verification that runs in seconds, Bitso serves more than 10 million users and 1.9K+ institutional clients on its regulated financial infrastructure.
users served by Bitso across the region and beyond
institutional clients on Bitso's regulated infrastructure
vendors evaluated across the region before Bitso chose Incode
The leading digital financial services group in Latin America
Bitso serves consumers, businesses, and financial institutions through a regulated financial infrastructure designed for the digital economy.
Founded in 2014, Bitso operates in Mexico, Brazil, Argentina, Colombia, Chile, Peru, the United States, and Europe. Through its ecosystem of specialized companies, including Nvío, Nvierte, and Juno, it gives consumers access to digital assets, stocks, and investment products, and enables businesses to process local and cross-border payments at scale.
Bitso's goal is a regulated financial infrastructure that consumers, businesses, and institutions can trust across the region and beyond. Identity verification is what makes that trust possible, confirming that every person onboarding is a real user before they reach Bitso's products.
A new generation of AI-driven threats
A platform's ability to distinguish between legitimate users and malicious actors is both a competitive advantage and a regulatory requirement, because a fraudulent user is a risk to the platform and to every other user on it.
Onboarding is also where customers are lost. This part of the stack has historically been riddled with friction, and done wrong, it drives real users away.
Financial platforms face three escalating threats:
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01
Synthetic identities and deepfakes
Deepfakes can now defeat traditional authentication mechanisms, and synthetic identities are built to pass as real customers.
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02
Injection attacks from robotic systems
Complex robotic systems orchestrate injection attacks against verification flows.
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03
Autonomous AI agents
An even more imminent threat: AI agents can now carry out fraud on their own, navigating onboarding flows and operating at a scale and speed that human fraud could never reach.
According to Incode data, automated attacks accounted for 3% of detected fraud attempts in 2024 and reached 40% in the most recent quarter, and could account for up to 90% of attacks within the next 18 months.
Identity infrastructure across the region
Incode verifies the identity of Bitso's users in Mexico, Argentina, Colombia, and Brazil, using the most advanced technology within the Latin American fintech ecosystem.
Chosen after a region-wide evaluation
Bitso evaluated vendors across the region, and Incode won on its technology stack, a smooth user experience, and deep connections to databases across the region, especially in Mexico, Bitso's main market. A new user's identity is validated against those records, so the person onboarding is a real user.
Verified in seconds
Identity Verification
Advanced biometrics, AI-powered fraud detection, and certified liveness mechanisms verify identities in seconds, addressing AI fraud head-on.
KYC strengthened, onboarding intact
With Incode, Bitso strengthens its know your customer (KYC) processes and maintains a seamless onboarding experience for millions of current and future users across Latin America.
Regional scale, highest standards
Bitso scales operations at a regional level without sacrificing the highest standards of identity, compliance, and trust, meeting the growing regulatory and security demands of the digital financial ecosystem.
The result is a more accessible and trustworthy financial infrastructure for the region.
How it works
Built for digital finance in the AI era
AI fraud, addressed head-on
Advanced biometrics, AI-powered fraud detection, and certified liveness mechanisms address AI fraud head-on, the threat class that spans synthetic identities, deepfakes, injection attacks, and autonomous agents.
Trusted in highly regulated markets
Incode verifies identities for the world's leading financial institutions, neobanks, payment platforms, and technology organizations.
Digital identity as infrastructure
Digital identity is already a key element in enabling the expansion of the digital economy, and Bitso treats it that way: as infrastructure, across every product and market.
Privacy is the architecture
Incode made privacy a founding conviction long before regulation or the market asked for it. Its AI-first identity verification reduces fraud while remaining private and compliant.
Testimonials
“We evaluated more than 30 vendors across the region, and Incode came out the winner. It has both sides of the coin: a great user experience, and a deep connection to the databases we need, because a fraudulent user is a risk not only for the company but for other users as well.”
Emiliano Rodriguez · Director of Payments and Strategic Alliances, Bitso
“Digital identity is fundamental to delivering a secure and trustworthy financial experience. With Incode, we are strengthening our verification processes across the entire region, while maintaining high standards of protection and compliance for our users.”Alma Cervantes · Strategic Partnerships Manager, Bitso
Frequently asked questions
Questions specific to the Bitso story
Still have questions? Talk to an expertWhy did Bitso choose Incode after evaluating more than 30 vendors?
Bitso compared vendors from across Latin America and chose Incode for its technology stack, a smooth experience for users, and deep connections to databases across the region, with coverage in Mexico, Bitso's main market, weighing heavily in the decision.
In which countries does Incode verify Bitso's users?
Incode verifies Bitso's users in Mexico, Argentina, Colombia, and Brazil. Bitso itself operates more broadly, in Mexico, Brazil, Argentina, Colombia, Chile, Peru, the United States, and Europe.
How is a new Bitso user verified?
The check runs in seconds: biometrics, fraud detection powered by AI, and certified liveness confirm the person is real and present, and their identity is matched against database records across the region to confirm they exist before onboarding completes.
What fraud threats does the verification defend against?
Three escalating threat classes: deepfakes and synthetic identities designed to pass as genuine customers, injection attacks run by robotic systems, and autonomous AI agents capable of committing fraud on their own at machine scale and speed.
How quickly is automated fraud growing?
Incode data shows automated attacks rising from 3% of detected fraud attempts in 2024 to 40% in the most recent quarter, and they could reach up to 90% of attacks within the next 18 months.
Did stronger KYC add friction to Bitso's onboarding?
No. Bitso strengthened its know your customer processes while keeping onboarding easy for millions of current and future users, and it scales across the region without lowering its standards of identity, compliance, and trust.
What's next
See how Incode secures digital finance at scale
Verify identities in seconds, in every market you serve, against the fraud the AI era brings.