Save time on reviews
Flagged sessions queue and route automatically, so reviewers spend their time deciding, not triaging.
Case management
One hub to review, resolve, and track
Queue, assign, and resolve every flagged session as a team, with a full audit trail behind each decision.
The lifecycle
Follow one case from flag to audit
A flagged session becomes a case, gets reviewed with full context, is resolved with a decision, and lands in the audit trail. One hub, the whole way.
Arrives on its own
A business rule or risk score escalates the session and opens a case, so it never waits to be noticed.
When a session is flagged
≥
and
is
Needs review
Case opened
Reviewed with context
The Single Session View brings evidence, scores, linked history, and notes onto one screen.
Evidence
Scores
Reviewer note
Escalate to Incode
If your team chooses, escalate the session to Incode’s expert team to review and provide input on.
Escalation
Send this session to Incode for expert review and resolution.
Escalation reason
False approval
Issues
Cancel
Open Escalation
Resolved with a click
The reviewer marks the session Pass or Fail. Every decision is confirmed before it commits.
PassFail
Mark this session as Pass?
Confirm
Recorded for the audit
Who did what, and when, stays on the case, and exports on demand when the audit comes.
Export
- Pass
This is the shape of every case. Want to run it on your own data? Request a demo.
Why it matters
Resolve cases faster while staying compliant
Work as a team
Assign by reviewer or team and route cases inside the platform, with ownership and accountability always clear.
Audit-ready, always
Review notes, case history, and a full audit trail stay on every case, and export when the audit comes.
How it works
Purpose-built for fast, reliable case handling
The promise
Every flagged session resolved with context, speed, and a record to prove it.
