How Chaturbate caught 99% of fraud with Incode
Chaturbate, a global adult live-streaming platform, uses Incode for age assurance and identity verification on both sides of the platform. Content creators prove a real, adult identity before they broadcast, and users confirm their age with a selfie-first check before they watch. The switch to Incode caught 99% of fraud, removed manual reviews entirely, and went live 5 days after contract.
of fraud caught, the reason Chaturbate replaced its previous vendor
days from contract to go-live
manual reviews, with verification fully automated
sides verified: creators and users
An adult live-streaming platform, built on being adults only
Chaturbate is an adult live-streaming platform where content creators broadcast and users watch, live.
The platform's promise runs both ways: creators must be verified adults before they ever go on camera, and users increasingly must prove their age before they can watch.
Chaturbate's promise of an adults-only platform depends on verifying the people on it. Age assurance and identity verification confirm that every creator on camera and every user watching is a real, verified adult.
For an adult platform, age assurance is existential
A minor reaching an adult platform is not a refund problem.
It is real harm, legal exposure, regulator action, and removal by payment processors and app stores. Age assurance is core infrastructure for Chaturbate.
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01
A legal bar rising fast, and unevenly
US state laws are tightening, upheld by the Supreme Court in 2025, and dedicated age-verification regimes have landed in the UK, Italy, and Australia, each with its own rules.
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02
Fraud on the creator side
Content creators must be verified as real adults at onboarding, and Chaturbate's earlier approach let too much fraud through, forcing heavy manual review.
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03
An age gate on the user side
Users, increasingly, must prove their age before they can watch, market by market as new laws land.
Chaturbate needed verification that satisfies the strictest regulator, keeps legitimate adults watching, and adapts to each market as new laws land.
Verifying both sides of the platform
Incode verifies both the content creators who broadcast and the users who watch, so the whole platform stays adults only, not just the people on camera.
Content creators, verified before they broadcast
Identity Verification
Every creator proves a real, adult identity at onboarding, with the full check catching the fraud that once forced heavy manual review.
Creators, re-verified when they return
Authentication
Returning creators re-verify with a quick face match before going live again, so the person on camera stays the person who was verified.
Users, age-checked before they watch
On-Device Age Estimation
An ID-only check converted poorly. The flow leads with a low-friction selfie and age estimation, stepping up to a full ID check only when the selfie can't confirm the age bar. Adoption rises while assurance holds.
A biometric match you can't fake
The live selfie, the photo on the ID, and the photo on record are matched biometrically. Every face has to agree, making the identity very hard to forge.
An AI-made face never passes
Deepsight
Deepsight screens every capture for deepfakes and AI-generated media, so a synthetic face never passes as a real adult.
Age verification is live and expanding across markets, with go-lives following new laws in Australia, the UK, and Italy.
How it works
Rigorous for regulators, light for adults
Passive liveness, not a challenge
Rather than asking a user to perform an action, which can be memorized or beaten by AI, Incode reads device, camera, and behavior signals across video frames. It is harder to spoof and lower friction at once, and Chaturbate found it far better than a challenge.
One bar for the whole platform
The same verification standard covers the creators on camera and the users watching, so adults only means everyone.
Privacy is the architecture
Age estimation runs on the device. The face never leaves the phone, and only session-integrity metadata is sent: strong assurance without collecting personal data, which fits the privacy-first models regulators are moving toward.
Tuned market by market
Verification adapts to each regime's rules as new age-verification laws land.
Testimonial
“Our users expect privacy and regulators expect proof of age. Incode gives us both: verification that's rigorous enough to trust and light enough that most users barely notice it.”
Compliance Manager, Chaturbate
Frequently asked questions
Questions specific to the Chaturbate story
Still have questions? Talk to an expertHow does Chaturbate verify the age of its users?
The flow begins with a selfie and on-device age estimation, so the check stays low friction for adults. A full ID check runs only when the selfie cannot confirm that the user clears the age bar, which lifted adoption without weakening assurance.
How are Chaturbate's content creators verified?
Every creator completes a full identity check at onboarding to confirm they are a real adult before going on camera. When a creator returns, a quick face match confirms the same verified person is going live again.
Why did Chaturbate replace its previous verification vendor?
The earlier approach allowed too much creator-side fraud and forced heavy manual review. With Incode, 99% of fraud is caught and verification runs fully automated, with zero manual reviews.
How does the age check protect user privacy?
Age estimation runs on the device itself, so the user's face stays on the phone and Incode receives only session-integrity metadata. That approach provides assurance without gathering personal data, in line with the privacy-first direction regulators are taking.
How does Chaturbate stop deepfakes and AI-generated faces?
Deepsight checks every capture for AI-generated or manipulated media, and passive liveness analyzes signals from the device, the camera, and user behavior instead of asking for an action that AI can learn to beat. Together they keep a synthetic face from passing as a real adult.
Which markets does Chaturbate's age verification cover?
Age verification is live and expanding, with rollouts following new laws in the UK, Italy, and Australia. The checks are adjusted for each regime's own rules as new legislation arrives.
How quickly did Chaturbate go live with Incode?
Go-live came 5 days after the contract was signed, and verification on both sides of the platform now runs without manual review.
What's next
See how Incode verifies age and identity at scale
Keep your platform adults only on both sides of the camera, without turning legitimate adults away.